Customer Comments

See what our customers have to say.

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  • 1 Up - 0 Down
    Barb D
    Five-plus stars for Gracious Rose! My husband purchased a beautiful gold cross and chain for me at Christmas time. Jolyn was very helpful during the decision-making process. I wear it almost every day and get many compliments on it. The quality is superb and it shows. And now we are repeat customers...I just purchased a cross and chain for my husband. He loves it! This kind of beauty and quality cannot be found at a typical jewelry store. I'm telling all my friends--shop at Gracious Rose!
  • 9 Up - 0 Down
    Kim F.
    I am a repeat customer & all I can say is......The ABSOLUTE BEST! I ordered a pair of diamond earrings for my daughter they were stunning. Jolyn is first class all the way. Excellent customer service with awesome products. GraciousRose.com ROCKS!
  • 2 Up - 0 Down
    Eric F.
    Jolyn was great, Never know if you can trust a company when ordering online but Jolyn made it almost to easy and can't ask for any better service and will definitely recommend Gracious Rose to anyone looking for jewelry. anytime I need to buy jewelry for my wife or anyone It's nice knowing that I don't need to look anywhere else. Thanks again Jolyn for great customer service.
  • 1 Up - 0 Down
    Dina H.
    I give this business 5 Stars out of 5. I wanted a Mother's ring designed from stackable rings. I was able to get made exactly what I had hoped for. Jolyn, terrific owner, sent me ideas via email and followed up with phone calls. The communication and customer service is top notch. The beautiful rings came in a very timely manner within 2 days right to my door. The price was fair and the quality of my rings are a amazing. I only spent $1400 on my rings and have never done this via a website. I honestly will buy from Jolyn again when I want to buy special items. I am so very very happy with this entire experience and with my beautiful rings. Thank you so much!!!!
  • 1 Up - 0 Down
    Paul Schultz
    Hi - I ordered a ring for my wife (we're in BC Canada) and Jolyn was great all through the process..I just picked up the ring today from Fedex and it looks exactly like the pics on the website...thanks Jolyn - Paul
  • 11 Up - 0 Down
    Mark W. Douglas
    Jolyn and GraciousRose.com I can't say enough about how well this person and jewelry establishment is. Honest, Fair, and VERY friendly!

    I custom ordered a 14K sold "ROSE" gold Big Gold Nugget Cross pendant with a customized size bail from them and it was delivered to my door in 9 days from when I ordered it. It had to be custom made with the Rose Gold, so this was a very fast turn around time. It turned out better than I even imagined it would and I have NO complaints about dealing with Jolyn and GraciousRose.com.
    Awesome products followed by awesome customer service!

    PLEASE take it from me, the jewelry is of top quality and customer service is awesome!
    KUDOS to Jolyn and GraciousRose.com! I shall return!

    Mark W. Douglas
    Tennessee, USA
  • 3 Up - 0 Down
    Vicki
    purchased the small open petal flower earring jackets in both yellow and white gold. They are the perfect size for my diamonds and my small ears. Seller even took time to measure the inner petal measurement to make sure my diamonds would fit. Above and beyond!
  • 28 Up - 2 Down
    Sal P.
    STOP! There is no need to search further if your looking for the best internet platinum jeweler on the web. AAA + JEWELER! From CAD design to finished products an exceptional experience! I knew going in to this project I was going to spend a lot of money and I needed to feel safe and comfortable with this transaction. I worked with Jolyn from start to finish . She was absolutly phenominal along every step of the way. She and her partners created the most stunning diamond and platinum Italian horn I have ever seen! I was so impressed with the pendant that I was compelled to compliment the pendant with a custom made platinum chain. All said and done, Jolyn delivered beyond my expectations, a drop dead gorgeous work of art! Never a day goes by without someone grabbing hold of my pendant and chain and remarking about it's beauty! Everything being relative, I spent over $17K on this creation and I never once thought I was going to get burned with this transaction. That's saying something when your dealing with a voice over the telephone thousands of miles away! BRAVO! Jolyn, thank you so very much for making my decision to use you the right one to make. I am looking forward to creating something new with you again in the very near future.
  • 34 Up - 0 Down
    Martin G.
    Just a note to thank you for all your help and patience with me as I made my selection of the chain and cross. I received them Friday and they are everything you described. "Just what I was looking to find!!"
    Thanks Again
  • 22 Up - 0 Down
    Cynthia
    I just picked up my FedEx package containing the two cross pendants I ordered. They are beautiful. I am thrilled. So glad I placed the order, and they were here in such a short period of time! Thank you so much! I am sure to be ordering more things from you in the future. I will certainly be telling my friends to take a look at your website and to not be afraid of ordering from you!
  • 27 Up - 0 Down
    Judy O
    I ordered two pairs of earring jackets from Gracious Rose and while the quality was great, I expected them to be larger. I returned them and was given an immediate credit to my account. I was very pleased with the customer service and will definitely shop and recommend you to my family and friends. Thanks again for a great experience.
  • 19 Up - 0 Down
    Cindy
    I received my order yesterday for the earring jackets I ordered from you. The jackets are lovely and so well made, and I wanted to thank you for carrying such quality jewelry; so thank you. Cindy
  • 62 Up - 0 Down
    William (Bill) L.
    I ordered a ring from your firm a week ago this past Friday. The ring came in a size ten, and it was necessary to have this item sized down to an eight. I placed the order with “Jolyn”, whom I found to be the best service representative I had ever dealt with. This Gracious Rose employee kept me advised as to the progress of my transaction from start to end. My gorgeous men’s ring was delivered to my front door in one week’s time, despite the fact that a holiday occurred during that seven day period. I have a degree in Marketing, and was in the sales arena for decades before I retired. Never, in all the years I worked as a salesman and later as a sales manager, have I run across one single sales person who impressed me the way that “Jolyn” has impressed me. I would like to commend Gracious Rose for hiring this exemplary sales person, and I would like to let you know that I will be telling everyone I know that the only web-site for jewelery worth visiting is Graciousrose.com. I will also recommend to my friends that if they order from your company, to ask that Jolyn be their salesperson. If I was asked to rate your company on the ease of my transaction, the kind of service I received from your company, and the quality of the item purchased from your company on a scale from one to ten, I would rate each aspect of my experience with Gracious Rose as “TENS” all the way across the board. I thank your company for this “knock out” ring, and I thank Jolyn for the way she took care of me as a customer. Will I recommend you guys in the future? Oh hell yes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.
  • 40 Up - 0 Down
    Anthony R
    I wanted to thank Gracious Rose for an online transaction that exceeded all my expectations. Why? Because purchasing online can be risky, especially from abroad!!! You have made this purchase one to remember. The quality of my platinum chain and cross is exceptional as was the service that you have provided me over the past few months. You worked patiently with me to ensure I got exactly what I wanted and that I did and more. Online shopping requires honesty and integrity and you have demonstrated these in abundance. I will definitely be purchasing all my high quality jewellery from you in the future and will be recommending you to all my friends. The most sincere thank you, you have made this online experience one to remember. I'll be back for more very soon. Buy with confidence because you won't be disappointed.
  • 26 Up - 0 Down
    Clint
    I just wanted to thank Gracious Rose, one last time, for everything that you all have done for me. I want to thank you for staying in contact with me and helping me, all the way till the end. You helped me find the right cross. Not only that, but you found the chain I was wanting. One more thing, you gave me some great deals, that I normally wouldn't have gotten anywhere else. I appreciate that! I would like to thank the jeweler, who did a superb job with the barrel clasp and the bail. I have NEVER seen a barrel clasp, or any clasp, put on or connected to a chain so good. I won't have any worries, whatsoever, about the clasp coming loose from the chain...that's for sure. Gracious Rose will definitely have my business, from now own, for my jewelry needs. You all definitely go WAY out of your way, for someone's business...in this case, mine. I am definitely going to recommend you to my friends and relatives, as their jewelry needs arise. The chain and cross looked 10 times better that I imagined or expected. Everything, that I had altered, was wonderfully done and it was great looking. I have never gotten that kind of customer service or quality, of products, from the internet. You guys are great!"
  • 15 Up - 0 Down
    Colleen
    Gracious Rose, I want to thank you for making the purchase of my wedding band such a easy and pleasant experience. The price for the ring was lower than on other websites, the person on the phone was helpful and friendly, the follow-up e-mail to let me know the parcel had been shipped was very much appreciated and the ring was everything I'd hoped for. I will definitely recommend you to friends and family. Keep up the good work!
  • 6 Up - 0 Down
    Michelle G
    I just wanted to tell you that I received my diamond cut bead chain today and it is EXACTLY what I wanted! I wasn't sure how large the beads were going to be, and I was so excited when I opened the box and saw how tiny they were. A friend of mine has a chain similar to this one, and she got hers on a vacation to an island. I've always admired it, and when my boyfriend got me a beautiful diamond heart pendant for Christmas, the chain it came with was so thin I was so afraid it would snap and I would lose the pendant. Well, one day last week as I was removing my shampoo cape (I go to cosmetology school) the chain snapped. Thank God I realized it right away! Well, I went online and did a google search for diamond cut bead chains. All the sites I went to wanted well over $100 for them! I finally found your site and ordered the chain, thinking I would probably have to send it back due to the size of the beads, or the quality (cons idering it was so much less expensive!) but I am writing to tell you how much I LOVE the chain! It's so sparkly, the beads are the perfect size, and the chain seems sturdy. It also goes perfectly with my pendant! Thank you so much, and I will definitely order from your site again!
  • 5 Up - 0 Down
    Sally S
    Hi. I recently ordered a right hand ring from you. I selected the waterfall design. The friendly service I received from your telephone representative was exceptional. I received my ring in time for Christmas and I could not be more pleased. The quality is outstanding and the diamonds are beautiful. I had requested a size 9 1/2 but it accidentally came back to you in a size 9. I told the representative to go ahead and send it out anyway and it was a good decision because it fit like a glove. I put it on and have kept it on ever since. I just want to thank you for the ring, the terrific, friendly and professional service and for making my Christmas merrier. Best wishes to you in the New Year.
  • 3 Up - 0 Down
    Happy Customer Eva
    You are very helpfull and kind. Very professional, I have never had any one like you from the Internet who is very nice. I will tell my friends about your site. Thank you very much.
  • 3 Up - 0 Down
    Michelle B.
    I appreciate your email, and wonderful customer service. I don't think I've ever had any company take such good care of me! . Thanks for your wonderful service and personal attention (you called me!) to my order. That is indeed a rare treat! I will defineately return for more! Take care and have a good week!
  • 3 Up - 0 Down
    Don M.
    I want to thank you, right now, for the excellent service, patience, and cooperation that you have shown me. It has been exemplary! I trust that we will find the perfect ring guard my wife is looking for, and we will do it with your help. Your company has been a role model for others to follow. I am impressed. These qualities are mostly gone, unfortunately, from most modern enterprises. Keep up the good work!
  • 4 Up - 3 Down
    D. California
    Dear Gracious Rose, I received my necklace/chain this morning... I am so tickled! It is exactly what I have been looking for, for a few years now! I saw it once at Macy's and didn't purchase it. When I went back, it was gone and they never got it back in stock. Since the workmanship and distinctive qualities of my necklace are outstanding, I would like to purchase the same necklace, only in yellow gold, to give to my Mom for her birthday. I have confidence in your jewelry, and appreciate your expertise and in helping me with both of my purchases. Thank you so much.
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