FAQ

Who is Gracious Rose?

Gracious Rose is the online jewelry specialist. Founded in 1992 we have sold in excess of $1,000,000 worth of jewelry to our clients in North America, Canada and throughout the world.

What is the Gracious Rose collection?

Our ever-growing jewelry collection currently hosts over 4,000 pieces of jewelry and a virtually unlimited range of custom items. We also supply loose diamonds and gemstones.

Can I order custom jewelry from you?

Yes, we specialize in custom and one-of-a-kind pieces in Platinum and Gold. Just call or email us to discuss your needs and we will make your wishes and dreams a reality.

Can I purchase gift certificates from Gracious Rose.

Sorry, but we do not currently offer gift certificates.

What are my payment options?

We accept Visa, MasterCard, Discover and American Express. We also accept money orders, cashier’s checks, certified bank checks, personal checks, wire transfers and payments through PayPal.

What is a Temporary Authorization?

A Temporary Authorization occurs when we test to confirm that your credit card account is valid and/or has sufficient available credit.
Do you offer layaway plans?

Yes, we offer fully customizable, interest free payment plans allowing you to make installment payments for your purchases. Simply make a deposit (25% minimum, 75% for custom orders) on your order, select the monthly payment option you are comfortable with and our automated system will handle these payments until your order is paid in full. Once you have fully paid for your order we will ship your purchase to you. All layaway orders are price guaranteed – if the price of an item increases you will only pay the original price a it was at the time you placed your order. Layaway payments are made through monthly automatic credit card transactions, or by mailing us a check each month. Plans are typically 2-6 months with optional 9-12 month plans for larger orders. You may pay the remainder of your plan in full at any time to receive your order sooner. If at any point we receive no payment for 60-days your layaway will be canceled and any/all payments received will be refunded to you as store credit.

Is my information safe with you?

Yes. Our secure system only stores your contact information and we do not share this with third parties. All of your purchases are handled through a specialist processing firm that is fully PCI compliant. Your card information is transmitted via an encrypted SSL connection and is not stored in any way by Gracious Rose. Please refer to our Privacy Policy for more details.

How will my order be shipped?

Some of our items are eligible for FREE shipping, all other items are shipped via USPS or FedEx. Delivery times vary but orders using USPS usually take 3-4 business days from the day your package leaves our facility. If you choose to have your order shipped via FedEx you can select either standard or overnight delivery options. All orders must be made with a street address, with FedEx or UPS we cannot ship to P.O. Boxes.

Do you ship outside the US?

Yes, we can ship orders to anywhere in the world including APO.

What is your return policy?

We accept returns of any standard item in its original package within 30-days from the date of shipment, Custom items and special orders are Non-returnable. Returns must include a copy of the original invoice. Exceptions to our return policy include items that have been damaged, altered, or customized by customer such as engraving and sizing. Shipping charges for returns are non-refundable and returned items shipped free will be refunded or credited minus the regular shipping costs. Loose diamonds and gemstones can be returned, undamaged, within 30-days for 80% of the original purchase price.

  • © 2002 - 2017 Gracious Rose